How Nll Accelerated The Adoption Of A Tax Automation Solution

A Canadian tech conglomerate’s global tax operations team needed a fast‑track way to master a cloud-based software suite for tax, accounting and trade professionals.

The Ask

Train 100+ tax-ops pros across NA, EMEA and APAC with a 3-hour interactive course
Go live in just 10 business days, with ongoing content refreshes running parallelly
Deep-dive through nine modules, covering every core workflow from setup to reporting

The system features and screens changed everyday—content risked going stale. The launch date was fixed, with no room left for delays. Nine distinct workflows could overwhelm the learners. NLL Academy’s 3 hours of training was divided into 9 modules that went live in 2 weeks, with zero defects. The learners completed the full course in a record pace of two months. The course delivered lasting value and is still in use after 3.5 years.

Our Solutions

Prioritized core content over visuals—so learners stay focused on workflows
Simple, reusable design—allowing rapid, cost‑effective updates
Stepwise module sequence—building competence gradually
SME voice‑overs—highlighting the “why”behind each decision
Daily agile sprints—keeping content in sync with system changes

Impact

93%

of target users certified within six weeks

70%

Reduction in setup time; support tickets down 35%

30%

Drop in tax run errors; compliance filings stayed on track

2 months

Full system adoption —securing NLL Academy as a trusted partner